In this episode of the Finance in Focus podcast, listen as Boxley Llewellyn, VP for customer insight and cognitive engagement at IBM and Rob Heiser, president and CEO of Segmint discuss the new partnership between IBM and Segmint and how it brings together the speed and agility of Segmint’s KLIs
IBM is out to transform how financial services organizations market, sell to and service their clients. IBM Watson, which has been transforming the healthcare industry, is now setting its sights on Wall Street. Tune in to hear Jim Marous describe the changing dynamics of the market as he outlines
5G, augmented reality, virtual reality—we live in an always-on universe that can't feed appetites for information fast enough. What consumer insights can telecommunications providers gain and act on from studying subscriber behavior? In this podcast, influencer Evan Kirstel touches on the digital
In this episode of Finance in Focus, banking experts Likhit Wagle and Boxley Llewellyn describe how banks can use the science of customer insight to take costs out of their business, provide superior customer experiences and work smoothly with fintech start-ups.
When customers of telecommunications providers experience poor service, they readily switch service providers. By leveraging analytics, telecommunications providers can enhance the customer experience while minimizing customer churn and increasing customer loyalty.