Farouk FerchichiChief Data Officer & Head of Business Intelligence at Toyota Financial Services
Farouk Ferchichi, chief data officer and head of business intelligence at Toyota Financial Service, and this week’s Big Data & Analytics Hero, shares insight into Toyota's journey to improve their customer experience by leveraging data and analytics.
Toyota Financial Services partnered with IBM to gain a competitive edge within its customer service center. With IBM Watson Explorer, service center representatives can quickly and easily access a 360-degree view of the customer on a secure platform.
Enhance your 360-degree view of the customer