The rise of a widely used messaging app and how it helps customers fulfill jobs to be done is a telling example of innovation at work. See how advances in sharing images and video through messaging on mobile devices offers a lesson in how communications service providers can drive enhanced,
A marked shift toward business participation in technology conversations couldn’t be more evident than it is to an industry analyst. Gain an analyst’s perspective on how customer-facing, content-rich processes for achieving customer loyalty are now the order of the day.
Solving a particular challenge requires understanding it before commencing to solve it. The astronauts on the Apollo 13 mission in 1970, for example, had to apply logic when they suddenly found themselves in the direst of circumstances, and they were able to find solutions through the use of data