Today's banking environment and ever-changing digital technologies require financial institutions to embrace banking customer analytics with a new view: understanding customer behavior in a digital world has immense value.
As a financial advisor, you probably hear your clients, but do you really listen to them? When you develop a superior listening ability, success follows. Fortunately, analytics offers a new and better way to listen to your clients, resulting in unprecedented insight based on data from client
When combating smart criminals, smart analytics is one tool that the financial sector can’t afford to ignore. Not only by avoiding the direct effects of fraud but by avoiding regulatory costs, context-based computing can help banks evaluate the legitimacy of entities and identify their connections
Wealth management firms are challenged by the digital disruption transforming their industry. What does the future of wealth management look like for clients and financial advisors? Explore the five defining characteristics of the future of wealth management, and consider how leveraging
For all the questions you’ve been too afraid to ask, Annie Analytics has the answers. Today, Annie Analytics advises Upset in Paris about a wealth management relationship whose initial freshness and excitement seems to have wilted after a merger. However, using tools that leverage advanced customer
Banks need to provide personalized customer engagement and deliver customized actions to succeed in today’s competitive banking environment. But what can a bank do about an uncertain customer? How can a bank retain loyal customers and bring that extra bit of added value to the table?
How do you decide what offer to present to a client, let alone when? Use Behavior Based Client Insight for Wealth Management to generate advanced customer segmentation based on a client’s behavioral profile. You never need to market in the dark again.
Whether trying to seal that major, revenue-boosting deal or finding a way to stand out among competing candidates for a job, the selling never stops. Revisit highlights from the recent IBM Vision 2015 keynote on sales performance management and learn how today’s organizations need to focus on speed
RIMAC uses IBM Analytics and IBM Global Business Services to make more money out of the same insurance premiums, while remaining customer-centric and discovering hundreds of millions of dollars in fraud and leakage.
Learn more about IBM Analytics
Big Data & Analytics Heroes
Farouk FerchichiChief Data Officer & Head of Business Intelligence at Toyota Financial Services
Farouk Ferchichi, chief data officer and head of business intelligence at Toyota Financial Service, and this week’s Big Data & Analytics Hero, shares insight into Toyota's journey to improve their customer experience by leveraging data and analytics.
Toyota Financial Services partnered with IBM to gain a competitive edge within its customer service center. With IBM Watson Explorer, service center representatives can quickly and easily access a 360-degree view of the customer on a secure platform.
Enhance your 360-degree view of the customer
This week’s Big Data &Analytics Hero, Leonardo Nantes, IT executive of Brazilian credit bureau Boa Vista Servicios, has faced numerous challenges since the merger of two companies took place a few years ago. Boa Vista now serves hundreds of thousands of clients nationwide and handles more than
IBM is delivering new software that allows organizations to gain better visibility and take a more proactive, holistic approach to countering fraud. This includes the ability to aggregate Big Data across a variety of internal and external sources – including mobile, social and online – and apply
"The issue around identifying targeted analysis for anti-corruption is you just can't look at one data source," says Vince Walden, a partner at Ernst & Young with responsibility for fraud investigation and dispute services. "When you're looking for potentially improper payments that could be