Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
Two paradoxes of information technology are: data has no value if you can’t access it, and it’s a liability if the wrong people access it. Company leaders don’t think they need data governance until these paradoxes hit them hard.
According to IBM CEO Ginni Rometty, data is the world’s new natural
Whether you want to build a bridge, explore the sea, or simply try to identify new markets, you will only be as good as the data you use. This means it must be complete, in context, trusted and easily accessible to drive insights.
Earlier this year, IBM held the “Fast Track Your Data — Live from New York” event for thousands of our clients. Our mission: to help business and technology leaders better understand the critical importance that data and analytics play in an organization’s digital transformation. Technology
The 2017 Data Governance Winter Conference on 4 - 8 December covered topics ranging from how to start a data governance program to attaining data governance maturity to how to improve your organization’s information quality. After attending, Brian Mayer, business ready data practitioner, and Mark
Many large organizations still have a large amounts of data on-premise, but also need data from a public cloud. Regardless of where the data resides, organizations can build a trusted data source from which they can drive key business insights and derive significant sustained advantages. Here's how.
Managing enterprise information has always been a good idea, however with the potential for looming penalties from the General Data Protection Regulation (GDPR) non-compliance, companies are waking up and some organizations are even seeing GDPR as an opportunity to establish strengthened
How did companies like Facebook and Airbnb get so big so fast? What can we learn from them? Why is data so important for growth? Nancy Hensley, Director of Strategy & Growth for IBM Hybrid Cloud, has the answers in this episode of Making Data Simple.
Although there are many new and emerging classes of data integration, quality and governance software tools available in the market, many large organizations are coming to the conclusion that they're best served by a single unified enterprise data integration, quality and governance platform that
There’s a revolution taking place within information governance. This change is driven by the growing needs of business users, and the recognition that trusted, high-quality, easy-to-find data can be the differentiator that drives better business outcomes.
If information is paramount, it becomes our collective responsibility to nurture, develop, secure and protect information. One should nurture and develop information so that it is well formed, mature and timely; and secure and protect information so that it is valued and guarded, not shared or
It’s no secret that most successful businesses today depend on data—and that’s more true of technology companies and start-ups than any other segment. The ability to analyze information, derive insight quickly, and make confident, timely decisions can often help a software company break into a new
If you joined us or tuned in for IBM’s Fast Track Your Data broadcast from Munich last week, you heard us talk about the history of cars – a most appropriate location for the discussion. But it wasn’t until Henry Ford and the assembly line over twenty years later that the automobile was advanced
We’re living through the third great revolution in modern business. First came economies of scale, which we harnessed with the Industrial Revolution, the assembly line, and the creation of global markets. Second was network effects, seen most obviously in the rise of the Internet and the Web. Third