An important ingredient for any successful business is its staff. And yet recent research shows that human resources ranks lowest among front office operations when it comes to using predictive analytics, particularly to recruit and retain the right professionals for the right positions. But that
In this post, the fourth installment of our five part series focused on real-time actionable insight, we explore how to optimize decision management by infusing context-aware streaming analytics into all decisions. Using IBM’s four pillar approach (Sense, Orient, Decide and Act) you can be assured
Most data that organizations capture and collect isn’t valuable. In addition, high value data is often overlooked because organizations can’t capture, analyze and act fast enough. IBM has created a solid foundation to help organizations capture all opportunities, even the ones that are fleeting,
Need to sell more products? Dump Steve, the guy in the chicken suit flagging down customers in the parking lot, and adopt real-time actionable insight.
IBM’s four pillar strategy (sense, orient, decide and act) will turn your big data into action. In our five-part series, we will introduce real-
Watson Foundations, an IBM Big Data & Analytics Platform, presents Acquiring, Growing and Retaining Customers with C Spire, a wireless provider who uses predictive analytics and decision management to identify when customers might leave and personalize experiences so they don't.
It has been shown that "42 percent of customers who use social media for customer service expect to receive a response within an hour and 67 percent expect same day answers.” How do organizations keep up with customers demands? And where does real time fit into the customer experience? Join the #
“Next best action” is a hot focus area in customer-facing business processes, especially marketing, sales and service. But it has just as great a potential in back-end business processes, and, in fact, ensures that many companies operate smoothly.
Next best action, in the broadest perspective, is
"Next best action” is a hot focus area under big data, advanced analytics, digital marketing, smarter commerce and other business imperatives. Enterprises have been doing next best action, in various forms, for years. Many companies continue to scale up and build out their next-best-action