Cablevision Argentina is using sophisticated IBM Analytics software to uncover the causes of customer dissatisfaction and proactively identify unhappy customers. As a result, the company can accurately target service improvements, boosting customer satisfaction and loyalty.
If you work for a communication service provider and you have a customer service call center, then you know that the cost of every call quickly adds up. Turn customer churn from a current problem to a distant memory with advanced analytics from IBM.
Do you know what your telecommunications customers need, or are you taking a gamble and hoping that you are offering them the right products and services at the right times? Play this video game, and see if you can anticipate what is on the minds of these customers.
TVT Chari, chief financial officer of Celcom Axiata, tells us that “if you analyze the market differently and offer the customer what they need based on their behavior” you can utilize this business intelligence to get closer to the customer. However, with the market constantly changing, and
Big data and analytics is creating opportunities for communications service providers (CSPs) to establish new revenue streams. With big data and analytics technology powered by IBM Watson Foundations, CSPs can resolve customer issues faster, at lower cost and identify new offerings that drive
Telecommunications service providers are facing new and difficult challenges. They need to serve increasingly demanding customers, support advanced mobile technology and handle unprecedented spikes in network traffic. Analytics of big data in motion delivers tangible business value including
Big data is creating opportunities for Communications Service Providers (CSPs) to establish new revenue streams. With big data technology, CSPs can analyze the location data generated by millions of mobile devices and use the resulting insights, along with offerings from business partners, to
Von McConnell, Executive Director of the Innovation & Advanced Labs at Sprint, discusses how his company uses big data and analytics at the Information On Demand 2012 conference.
During the conference IBM announced a new digital marketing system and big data software designed to help
In this video, Christine Twiford, T-Mobile's Manager of Network Technology Solutions, explains how and why T-Mobile replaced a 40 terabyte (TB) Oracle data warehouse with an IBM Netezza appliance. She discusses the various business units served by the IBM Netezza appliance today and the evolution
With IBM Netezza, TEOCO Corporation is able to simplify big data, saving time and resources. Senior Director of Product Management Jonjie Sena explains the importance of analytics and how IBM Netezza has streamlined the process of solving business problems.