During these times of uncertainty, all companies are being stressed in new ways; supply chains are being halted with employee sickness, retail store doors are closed to encourage social distancing, and health care facilities are overwhelmed by patient demand.
In the wake of COVID-19, our banking
In business, aspiring to world-class is not enough when your competitors are already there. About half of the companies listed on the S&P 500 will be replaced over the next 10 years. Compared to the past, what’s unique about the disruption happening today is the rapid pace of change. During
In this episode of the Finance in Focus podcast, listen as Boxley Llewellyn, VP for customer insight and cognitive engagement at IBM and Rob Heiser, president and CEO of Segmint discuss the new partnership between IBM and Segmint and how it brings together the speed and agility of Segmint’s KLIs
No one is safe from fraud and financial crimes. When fraud occurs, it compromises secure data, raises legal fees, affects the bottom line and erodes customer confidence. Fraud is universal, with constantly evolving schemes. Regardless of the industry, a new holistic approach is needed to detect
How do you start new conversations with your customers—conversations that enable them to see your bank in new ways? The answer is insight. Extract deep insights that help you expand your relationship with customers and provide a better, more personalized customer experience. What can you achieve
The financial industry faces a wide range of priorities including customer experience, instant fulfillment, cyber security, risk management and compliance, and expenses. A modern financial services platform is needed to strengthen financial businesses as they progress into the future. And this
The grand finale of the first IBM France Sparkathon invited Apache Spark developers to outthink the frontiers of client insights. Get the details on this event held during the IBM Business Connect conference and the application that took the top prize.
Banking industry leaders are rethinking their incentive compensation strategies in terms of risk and compliance. Here are some important questions—and some best practices—that can guide banking managers and executives as they develop incentive compensation plans that drive both compliance and
Banks generate all kinds of reports, but not all of them can explain customer behavior or predict a customer’s next move. Find out how IBM Customer Insight for Banking uses cognitive analytics to give you vital insight into customer behavior, allowing you to predict financial events, prevent churn
Customers’ desires have changed dramatically through the years. Most notably, modern consumers expect organizations to know them—and, what’s more, to anticipate their needs. In such an environment, traditional approaches to customer segmentation are giving way to new methods of engaging with
This industry customer panel was recorded live on Wall Street at the IBM Forum for Financial Services in New York City on 20 September 2016. It includes comments on the business benefits of IBM Customer Insight Solutions from Pershing, Southern Farm Bureau, USAA and US Bank. IBM Customer Insight
A demonstration of the IBM Customer Insight solutions for banking, wealth management and insurance was recorded live on Wall Street at the IBM Forum for Financial Services in New York City on 20 September 2016. IBM Customer Insight solutions are based on industry-specific models and can effectively
IBM Watson and financial services go hand in hand at IBM Insight at World of Watson 2016. Tune into this podcast to hear Jim Gahagan, Kim Minor and Susan Visser discuss the banking, insurance and wealth management sessions available at IBM Insight at World of Watson 2016 that serve as your guides