IBM Predictive Customer Intelligence solutions helps provide a consistent and profitable experience across all channels including marketing outreach, sales and customer service; and across all touch points whether online, through a call center, mobile apps, social media or in a store.
If day one at IBM Impact centered on the Composable Business, day two seems to have focused on one of its key enabling components: Real-time Actionable Insight.
Yesterday, IBM SVP Robert Leblanc declared, “companies today need to treat cloud as a growth engine, reinvent their mobile experiences
Whether you call it stream computing, data in motion or real-time data, there’s no doubt that one of the most important aspects of big data is being able to capture, process and analyze data as it is happening. This is the velocity component of anybody’s definition of big data.
Unlike data that’s
Did you know that next year, 2014, the number of mobile phones in the world will exceed the number of humans? Are you ready for the rise of the cell phone?
It can be overwhelming, but smart telecommunications providers are turning call record data into actionable insight. How? By using predictive
Telecommunications service providers are facing new and difficult challenges. They need to serve increasingly demanding customers, support advanced mobile technology and handle unprecedented spikes in network traffic. Analytics of big data in motion delivers tangible business value including
As a kid, I used to love playing with puddles of water during rainy days (Unlike the millennials, we Gen-X did live closer to nature, didn’t we?). My favourite game was operating the “marbles cleaning factory.” The factory would get water from the puddle via my hand-constructed stream. It was quite
Technology vendors often tout their "real-time" products - but what does "real time" really mean? And is it what you need? Tom Deutsch compares real time to "customer time," which he says is the more meaningful measure: delivering the performance in the amount of time that it's needed and can be
It seems like a “Back to the Future” moment. Here we are with the IBM InfoSphere Streams v3.2 announcement, the latest version of our product for handling stream computing and complex event processing. Yet 5 years ago this month, we had IBM System S v3.2. Looking back, we had three manuals for
The telecommunications industry has dealt with big data for years, for example tracking individual wires into peoples’ homes and places of business. Detailed billing to track time and duration of each telephone call, even for local billing in the 1980s, introduced a huge influx of data to manage
Recently, various publications including the Times of India, the Wall Street Journal, Reuters and CNET (just to name a few) have been abuzz with news of IBM’s partnership with international automotive supplier Continental. On September 10, at the Frankfurt International Motor Show, IBM and
And the winner is..... InfoSphere Streams!
IBM has been around for a long time, in fact over 100 years. Throughout the decades, IBM has changed the way we live, work and play. Radically new innovations have transformed our world. For example, IBM’s hierarchical database was invented for the Apollo
During a recent conference, I had the privilege of speaking with clients from many different organizations about their big data challenges. Most were very excited and just starting down the path of harnessing its power. Tempering this excitement was a concern about the complexity of big data
Media and entertainment companies are in the midst of a fundamental shift in audience engagement. Traditionally, the best way to reach key audiences was to broadcast to millions of people. But in the age of streaming content, social media, and mobile devices, audiences are now looking for a more
Gaining a 360 view of customers can provide organizations with valuable information about how to better serve their
customers and foster greater brand loyalty. But traditionally, marketers use costly and time-consuming methods to gain that knowledge. Now, datadriven insights are generating a