Turning raw data into improved business performance is a multilayered problem, but it doesn’t have to be complicated. To make things simpler, let’s start at the end and work backwards. Ultimately, the goal is to make better decisions during the execution of a business process. This can be as simple
The numbers tell the story. High costs and poor rankings continue to plague telecommunications organizations and their traditional customer care call center operations. See how two key areas of the brain—one that controls reactive response and one that orchestrates proactive response—may be the key
If you work for a communication service provider and you have a customer service call center, then you know that the cost of every call quickly adds up. Turn customer churn from a current problem to a distant memory with advanced analytics from IBM.