customer experience

Analytics

The journey to customer satisfaction: Harnessing the power of experience

Analytics

Energy and utilities providers are reimagining the customer experience

Analytics

Customer experience matters in telecom

Analytics

Leveraging predictive analytics to enhance the telecommunications customer experience

Analytics

The Analytics Connections podcast: Telecom’s path to the insight economy

Analytics

Penn Mutual Life Insurance improves customer experience with analytics

Analytics

Future-proof your insights for a data-driven advantage

Analytics

Predictive customer analytics: Your top 5 questions answered

Analytics

Analytics

Apply behavior-based insight to bridge the gap between NPS scores and customer experience

Analytics

Dear Annie Analytics: I love my insurance carrier!

Analytics

Insight-driven merchandise planning gives retailers a competitive edge

Big Data

How mobile capture is revolutionizing the financial services industry

Analytics

Dear Annie Analytics: My bank forgave my affair—now what?

Analytics

IBM Public Sector Talks #1: Putting the citizen at the center