The energy sector has conventionally been focused on operational goals such as the need to ensure compliance, decrease asset downtime and manage the workforce. However, their customers are more empowered today—they demand more from their interactions with energy companies. Customer satisfaction can
As the energy and utilities industry undergoes a consumer-centric shift, how can organizations remain among the best in their class? In an industry in which customer satisfaction has become a pivotal competency, discover how you can meet the needs of your increasingly empowered customers.
Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.
Telcos can’t compromise on quality for operational efficiencies, or customers will abandon them in a time where people have many platforms to share their experiences and influence others. Telcos must harness data to gain insight into customer needs while exploring how data and analytics enable
Welcome to the Analytics Connections podcast, in which we explore the intersection of communications and analytics. Tune into this episode for a discussion about the path that is leading telecommunications to the insight economy.
Your data represents business value that your organization can’t afford to ignore. In this webcast, listen as two chief data officers discuss how you can position the CDO role for success and help your organization provide true value to customers.
No matter the industry, organizations are increasingly seeing the merits of learning more about their customers to inform the generation of intelligent, targeted offers. Take a look at five key questions commonly heard from executives in a range of industries about establishing predictive customer
The traditional banking model is changing as fiercer competition and heightened customer expectations of digital banking put the customer experience at the top of the priority list. Banks are leveraging predictive analytics solutions to enhance targeting via customer segments and to provide custom
Communications service providers (CSPs) are feeling the intense heat of ever-growing competition, and industry rankings and scores paint a pretty bleak picture of customer perception. To rise above the products-and-prices, commoditized services fray, CSP executives can gain insight on customer
For all the business questions you’ve been too afraid to ask, Annie Analytics has the answers. Here, Annie advises Tanya in Tacoma, who finds herself in hot water with her friends. Tanya actually likes her car insurance company, but her circle of friends is in a very different situation. Not only
The significant shifts in the retail industry over the last several years are certainly no secret. Industry dynamics have given rise to disruptive innovation while knocking established brands asunder. Through lift analytics, real-time product affinity analyses that identify products often sold
Mobile capture technology can revolutionize process management in the financial service industry. Here’s an overview of some of the cost-effective, time-saving benefits available to organizations that are considering a move to mobile capture.
Banks need to provide personalized customer engagement and deliver customized actions to succeed in today’s competitive banking environment. But what can a bank do about an uncertain customer? How can a bank retain loyal customers and bring that extra bit of added value to the table?
"Don't just get feedback—actually do something with the feedback you’re getting." - Rosetta Lue
Public Sector Talks is a new series of podcasts focused on the application of analytics to solve issues facing citizens.
Our guest this week
Rosetta Carrington Lue is an innovative leader with experience