Compared to other industries, banking is experiencing a lag in transforming to digitized commerce. See how banking institutions can use advanced analytics to adapt to an individual-centered economy in which consumers expect and demand a seamless banking experience.
Net Promoter Scores often reveal levels of customer dissatisfaction with communications service providers. Discover two advanced analytics solutions from IBM that enable innovative analysis for keen insight into the customer experience.
Customer churn and fraudulent claims in today’s insurance industry can translate to losses for providers. Insurance organizations can stay one step ahead by deploying predictive analytics to determine future outcomes.
Do you know what your telecommunications customers need, or are you taking a gamble and hoping that you are offering them the right products and services at the right times? Play this video game, and see if you can anticipate what is on the minds of these customers.
Creating and maintaining an adaptive organization is well within reach through advanced analytics and innovation, and the right analytics solutions can help businesses transform data-driven insight into actual value without the nightmares from shifting market conditions and information overload.
Do you know what your banking customers need, or are you taking a gamble that you are offering and providing them the right products and services at the right times in their lives? Play this video game and see if you can anticipate what is on the minds of these banking customers.
Mobile computing is on the rise, and mobile document capture is the next logical step for organizations in document-intensive fields such as banking, insurance, government, healthcare and education. Mobile document capture allows employees and customers to capture documents from their point of
Existing customers are worth retaining. Organizations have the ability to cross-sell and up-sell to their existing customers, which is why these organizations must keep in mind a customer’s lifetime value.
Filing a claim is the single most important part in the relationship between insurers and the insured. It lays the foundation for customer satisfaction, profitability and positive word-of-mouth for attracting new customers. A “one size fits all” approach to decision-making won't be successful -