By using your data, you can "humanize" your conversations with customers, regardless of which channel they use to interact with your organization. Find out how IBM Watson's architecture may serve as a model for more intelligent engagement.
Big data. Two words that are inescapable in today’s business world.
What do we really know about big data? We know that 90 percent of the world’s data has been created in the last two years alone. We know there are multiple uses for big data in every industry – from analyzing larger volumes of
In the 1980’s, John Naisbitt wrote, “We have for the first time an economy based on a key resource [information] that is not only renewable, but self-generating. Running out of it is not a problem, but drowning in it is.[i][i]” Little did Naisbitt know how much information we’d be creating 30
Smarter business is a game of incremental improvements. It depends on your ability to produce a steady stream of innovations in your operational processes.
Incremental tweaking is not usually a glamorous activity. Minute process adjustments don't usually call attention to themselves. And that's a
So far, we’ve discussed the definition of “healthy data” and provided an overview of the process for getting there. In the next few installments we’ll focus on each phase. We’ll start with a deeper discussion on setting achievable goals.
Great things are possible with discipline and hard work.