Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
In this episode of the Making Data Simple Podcast, Seth Dobrin, vice president and chief data officer for IBM Analytics, and Al Martin continue their conversation about data in 2018. Find out the six steps to make your enterprise data driven, how machine learning and AI will impact your business
What's next in the world of data and analytics in 2018? In part one of Al Martin's discussion with Seth Dobrin, Vice President and Chief Data Officer for IBM Analytics, explore the strategies and people your company needs to disrupt and succeed in the year ahead. Do you or your team members need
What is driving change in the world of data? In his keynote from the Big Data Summit KC 2017, our Making Data Simple podcast host and IBM Analytics VP Al Martin addresses disruption, the data maturity model and the five areas business must get right to succeed in the era of cognitive computing.
Experts share their on-the-ground impressions of the IBM Chief Data Officer Summit, the perception of the CDO role amongst audience participants, and discuss how data science and the chief data officer role interact.
Tune in to hear IBM’s David Jenness and mobile development expert Matt Brooke-Smith describe the enterprise content management (ECM) sessions you’ll want to attend during IBM Insight at World of Watson 2016 as you take your ECM capabilities into the mobile arena.
In this insightful discussion between IBM’s Toby Bell and IBM Analytics cloud solutions and services leader Roger Letalien, learn what IBM Insight at World of Watson 2016 has to offer you as you move your enterprise content management capabilities forward into the cloud.
This podcast features Doug Thompson, executive architect, Information Governance and master data management (MDM), at IBM, who discusses the various factors that make data integration challenging and how one can overcome them. Thompson also shares his views on hybrid- and cloud-based data
Metadata and governance might not have a long history of setting hearts ablaze, but those who are recognizing their importance to self-service are looking to metadata to help organizations fully leverage a wide range of assets across the business. In this InsightOut podcast, IBM Analytics CTO Tim
Organizations have a tool to address the multiple challenges faced by their knowledge workers: multispeed information technology. In this podcast, get an overview of multispeed IT and details on how businesses can implement it rapidly and cost-effectively.
William McKnight is founder of McKnight Consulting Group, which focuses on helping clients solve business problems using proven, streamlined approaches in information management. He is also the author of a new book titled, "Information Management: Strategies for Gaining a Competitive Advantage with
Conceptually, big data can be difficult for people to understand. If they can't fully understand it, then it's difficult for them to see how it fits into their strategic IT plans. To help explain the concepts behind big data and its place in IT infrastructure, IBM has developed a "Zone Architecture
In a recent article published on Information Age, Richard Lee said there is much discussion these days about data privacy and security, but precious little about trust. He expressed concern: "Trust is hard to achieve, easy to lose and almost impossible to regain." Richard joined us to discuss how