When looking to improve customer satisfaction, most telecommunications providers immediately think of streamlining the call center, reducing outages and increasing technician success. Billing is typically an afterthought and not linked to customer satisfaction, but organizations that don't improve
Fraud is pervasive and impacts many sectors, but its impact on the healthcare industry is profoundly damaging from a cost perspective. Take a look at this point of view by experts demonstrating how fraudulent practices in healthcare administration can be dramatically reduced by fraud-detection
Attend the IBM Smarter Risk Summit NYC at the New York Stock Exchange on February 9, 2016. Risk management experts, bankers and senior executives in financial markets will have the opportunity to hear directly from, and network with, industry leaders. The agenda includes hot and emerging topics in
Data is flowing from mobile devices, social networks, and every digitized and connected product, machine and infrastructure. And all this data has potential for insight. Companies who are becoming data-driven are propelling themselves into the cognitive era. As Cognitive Businesses they will
Don’t let outmoded practices and irrelevant processes hold back your organization. Instead, discover what practices author and analyst David Parmenter believes finance teams can implement to heighten their efficiency and effectiveness.
The financial services industry is extremely competitive. Strategic financial planning is key to survival and long-term success. A robust approach to organizational analytics helps businesses uncover opportunities for increased automation and efficiency.
Like many companies, executives at athenahealth needed instant business insights, but generating reports took too long. Learn how athenahealth discovered and incorporated a solution that puts data and analytics in everyone's hands and allows analysts to focus on the customer.
Insurers can stay ahead of competitors by leveraging technology to enhance customer-centricity, improve business processes and strengthen security. Insurers have the opportunity to make insurance-related content smarter with IBM Enterprise Content Management (ECM).
New government rules and regulations impact healthcare organizations. Their agility to respond to these legislative mandates is critical to their success. See how athenahealth optimized operations with automated reporting in this installment of answers in analytics.
For businesses today, narrative reporting processes are not only time-consuming but often highly inefficient areas of potential risk for the enterprise. New technologies can help address these inefficiencies for better planning, foresight and business performance.
Global corporations have treasury teams and huge ERP systems to manage their financials, but smaller firms often do not have that luxury. However, SMBs can draw on SaaS vendors to achieve similar results in budgeting and forecasting.