MetLife transforms financial processes for increased customer satisfaction
MetLife, a leading provider of insurance, annuities and employee benefit programs, improved their operational accuracy and increased customer satisfaction by implementing IBM Cognos.
Mark Reed, IT Project Manager, MetLife, explains "The customers now get accurate and timely statements, which they didn't before. And they are able to interrogate their statements and their payments online. So, they can understand exactly what they are going to get extremely quickly."
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